FAQ & CONTRAINDICATIONS for wax, sugar and facial services please click here for CONTRAINDICATION.
Arrival 1st appointment: Please arrive 5-10 minutes prior to your first appointment to fill out paperwork.
Arrival in general: If you arrive late to your appointment we may have to reschedule you if there is not enough time to complete the service booked. We value all of our customer’s time and do not want our day to be backed up so please respect the front desk decision if we cannot accommodate your service. Some appointments may be able to be modified to maximize your remaining time, without compromising the next appointment. You will be charged in full.
Children: We cannot allow children to accompany their parents as it is a liability if left in the lobby and we want you and our other guests to enjoy your service without having them in the treatment rooms. We appreciate your support in this matter!
Attire: If you are adding a sauna upgrade, please plan to use a spa sauna wrap and/or bring your own swimming attire for the sauna. This is a co-ed spa and for everyone’s comfort level, we ask that you remain covered in the aforementioned options.
Dressing down: For massages and body treatments, ideally you disrobe completely (that means underwear, too). Our spa uses towels to cover yourself during body treatments (like scrubs & wraps)—they don’t cover much, but enough to provide a modicum of modesty. You should undress only to your level of comfort, though.
Gratuity: Your tip should reflect your experience! As a general rule we recommend 18-20% but feel free to tip more if your service exceeded your expectations!
Cancellation/Rescheduling: Please give the spa reception 24-hour notice if you must cancel or reschedule an appointment to avoid 100% of the treatment rate being billed.
Spa event rentals please give the spa concierge 48-hr notice if you must cancel or reschedule. Cancellations in under this time will result in the loss of the 50% down payment.
Third Party vouchers that cancel or reschedule on same day of the appointment will result in forfeiting redemption capability of voucher for future visits.